Terms of Use and Conditions

Silverbene.com (we, us and our) developed and maintains the Website and reserves the right to amend these Terms and Conditions continuously and we therefore advise you to read them regularly.

Site Use

We encourage all adults to enjoy the Website and we do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion. By purchasing a product using the Website, you represent to Silverbene that you are over eighteen and that you are authorized to make the purchase using the credit card account information you provide. When you use this Website, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer. You agree to accept responsibility for all activities that occur on your computer relating to any use of the Website or any purchase of Silverbene's products through your computer.

 

Colors

We have made every effort to display the colors of our products that appear on the Website as accurately as possible. The actual colors you see will depend on your computer monitor, which we cannot guarantee that your monitor's display of any color will be accurate.

 

Weight and Sizes

We carefully measured carat weights ("ct") but, by purchasing jewelry from the Website, you agree that the advertised carat weight may vary slightly and that we are not liable for any actual or consequential damages associated with claims of such variances. We have photographed each piece of products on the Website to allow for maximum viewing. For actual proportions and sizes, please refer to the product detail information, or contact us with any questions.

 

Pricing

We make every attempt to avoid errors in pricing and product information, but if a mistake does occur, we reserve the right to correct it, and our prices are also subject to change without notice. We apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars.

 

Completion of A Purchase

We offer varieties forms of payments. Any orders placed by you on this Website constitute a binding offer by you to conclude a purchase with Siverbene. The binding purchase agreement comes into existence only when Silverbene accepts your order on the Website by sending you an e-mail or written communication, or by shipping the products ordered.

 

Taxes

For U.S. orders, we currently collect taxes for orders shipped to New York and California. For all other destinations, customs will contact you if you owe additional taxes or duties. For more information, you can contact us.

 

Return Procedures

We have a 90 No-Question-Asked Return Policy. This is a simple process and is described fully in our Return & Refund Policy. It is reachable from the Website's homepage.

 

Manner of Refunds

Unless specifically requested, and authorized by us, refunds will be issued in the same manner as payment was received.

 

Return Shipping

Return shipping cost will be covered by silverbene if there's any case below, 1. Product defect.
2. The product is not as product description.
3. The product is send in wrong variantion (color/size).

Any other case buyer will pay the return shipping.

 

Warranty

Silverbene offer Limited Warranty (a period of one year) for all customers and Life-time Warranty for Platinum Member, beginning on the date of your receipt, that its products are free from defects in materials and workmanship.

 

Solid Sterling Silver

When we use the term Sterling Silver, or 925 silver, we mean alloy of silver containing 92.5% by weight of silver, a minimum millesimal fineness of 925.

 

Gemstone Enhancement

A gemstone's color or clarity can be enhanced using certain techniques (such as heating). All the gemstones offered on this Website are genuine. We detailedly introduced treatment/enhancement at our gemstone buying tips. Please visit gemstone buying guide for more information.

 

Gemstone Grading

The gemstones have been graded for quality and listed on the Website according to Silverbene industry standards. Aside from the right to return jewelry under the 90 No-Question-Asked Return Policy, Silverbene is not liable for any actual or consequential damages associated with the grading of gemstones on the Website.

 

Contact

If you have any questions about the Website, your membership at Silverbene and/or your personal information, please contact us here.