1. Because of the COVID-19, your package(s) might be delayed.

2. The general order processing time is around 2-5 business days.

3. There is a pricing adjustment on our website because of the change of exchange rate between CNY and USD.

Whatsapp Or Call +8618380157917


Are your items genuine sterling silver?

Yes, yes, and yes! We do only solid sterling silver jewelry, electroplated with 18k gold/white gold/ rose gold or no plating. They are not: silver plated alloy, silver like alloy (most of them are nickel alloy).

Are there 925 stamps on the products?

Most of our products have 925 stamps on them. However, some of the silver products handmade by our craftsmen don't have 925 stamps on them. We can add 925 stamps on them if you need, but extra time and cost are needed.

Why there're so little reviews on silverbene.com?

We mainly doing wholesale B2B business, most of our customers don't leave a review. And we hate fake reviews, so our review grows very slow but every single review is real from the true customers who bought our products. We really appreciate if you can leave a review to help us to know how we did!

Which Payment do you accept?

We accept Credit Card, Paypal, Western Union, Money Gram or Bank Transfer. Click here for details

Will there be a tax when importing to my country?

Yes, it might be, please note any tax that levied in buyer's country are buyer's responsibility. Common taxes are Customs tariff, value-added tax and sales tax. As the taxes are much different between countries, we suggest you learn the tax policy before importing from China. Also, please feel free to ask us, we are happy to help.

How you guys ship to my address?

We can ship to any where in the world. Generally there're 2 kinds of shipment, the first takes 10 - 25 business days cost USD$1.99 - USD$3.99, the second takes 4 - 8 business days cost $28 - $38. Click here for details.

I am a jeweler/shop/reseller/corporation, what offer here is best for me?

Our service for jeweler/shop/reseller/corporation includes the follows,

Wholesale: Get products by factory price discount, minimum quantity restriction: 10 per item ( 1 size, 1 color ). Click here for details.

Dropshipping / Mix-wholesale: Price is around 6% higher than Wholesale, no minimum quantity restriction. Click here for details.

Sample Making: Get the custom product by your idea! Start from $30. Click here for details.

Custom Bulk Manufacture / OEM: Get products at factory price by start from 50 piece per item ( 1 size, 1 color ). Click here for details.

What will happen after I placed an order?

1. We send you order confirmation mail immediately.
2. We send you track number after package shipped in 1-4 business days.
3. We'll keep tracking and make sure the package arrive at your address. If the package get loss, we'll resend the package.
Click here for details.

Can I return the items if I don't like them?

Yes, you can return the items in 60 days after receipt. Click here for details.

How can I download the catalog or images for specific products?

You can find the "Download Images Or Catalog" button after you login to your account. Please refer to here for details.