1. Due to the COVID-19, the packages might be delayed. Please wait for more days.
2. To whom it may concern, please contact us if you sent the package CL474189097NL. It needs to do official Customs Clearance, but we don't know who sent it and what is included, the package will be returned if we cannot provide related files.
Welcome Silverbene sterling silver jewelry wholesale online store. We streamlined our order processing to ensure fast and safe delivery to our customer, here's the order status and notes,
Once you finished check out your order by click 'Place Order' button in checkout page, we'll receive your order and if your have registered in our store, your order will show up in your account center.
An email including the order details will be sent to you.
Please be advised we do not process order before payment confirmed. If you changed your mind after order placed and before payment made, there's no need to cancel the order, just leave it unpaid.
Once your completed payment via automatic payment gateways like paypal through our checkout process, your order will be automatically marked as 'Payment Confirmed ' and your order will get into our order processing queue.
An email including all invoice details will be sent to you. No action needed.
Please note: please keep an eye in your email box in case there's urgent message sent by us, including but not limiting to lack phone number, lack ring size etc.
An email including shipping method and track number will be sent to you once we shipped your package out. You can track your shipping in post office or logistic company.
Tips: Most of the shipping information can be tracked at http://www.17track.net/
Your feedback really matters ! No matter positive or negative, that helps us much on our work. Whenever there's negative feedback, we'll actively try our best to resolve it and keep that in mind to improve our further work. Free gifts and coupons will be randomly sent to those customer who write reviews to express their opinions.
If, unfortunately, you are not satisfied with our product, just send us an email and return the package in 7 days, full refund will be issued once return package received. Return freight will be refund if there's quality flaw.
More information on return and refund, please see Returns & Refunds Policy .