1. Due to the COVID-19, the packages might be delayed. Please wait for more days.
2. To whom it may concern, please contact us if you sent the package CL474189097NL. It needs to do official Customs Clearance, but we don't know who sent it and what is included, the package will be returned if we cannot provide related files.
Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.
Silverbene may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Most of the personal information we receiving comes directly from customers, for example, the information you enter on our website, and the information you interact with us. The information we collected is aimed to provide a continuously improving service for our customers.
When customer voluntarily entered personal information on our website, which means that the customer gives consent to us to collect and hold the personal information. Customer has right to refuse to provide some certain information. But when you engaging in on-line activities, like registering an account, purchasing products, or participating in a survey, you may share different types of personal information with us, such as name, email address, mobile phone number, post address, and probably credit card information.
Some personal information was provided automatically though high technology, like location information or device information. The information we gathered help us to correct our supplement, enhance quality of service, and prevent fraud. The procedure of storing and processing your personal data can be revoked at any time by contacting our customer service.
We may collect the following information:
Keeping customer’s information safe and confidential is extremely important to us.We do not rent,sell or share customer’s information with any person or company, and we have taken technical and administrative security measures to prevent your information from any unauthorized access, disclosure or use.
The usage of the information we collected for you is:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The table below lists the cookies we collect and what information they store.
|Cookie Name||Cookie Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.