1. Due to the COVID-19, the packages might be delayed. Please wait for more days.
2. To whom it may concern, please contact us if you sent the package CL474189097NL. It needs to do official Customs Clearance, but we don't know who sent it and what is included, the package will be returned if we cannot provide related files.
The Silverbene® stands behind the quality of every product we sell, if you change your mind in 60 days after receipt, just returning the item(s) and we'll issue full refund for you. Please refer to Return Steps for more information.
If the received item is found to be manufacturing defect. Please feel free to contact us to apply for return. We'll evaluate if the item has manufacturing defect.
We will not accept any return goods in which the goods were damaged during usage or your incorrect action.
Please be advised that the natural impurities is not defect, it's one of the characters of natural gemstones.
In this case, item received is found to be not the same as the parameter described in parameter list or detailed description.
Please let us know which parameter is not as described.
* Due to photo technology problems and the lighting , there might be color difference of your display screen.
* ltem images might be enlarged for detail, as the weight is the main factor of the cost, generally the size of silver products are smaller than fashion jewelry. Please double-check the actual size information with us if you have any doubt/concern.
We will offer a solution as soon as possible, as customer satisfaction is always our top priority.
All estimated/typical delivery time are derived from data collected from past orders. They are approximate times for reference only. Shipping times will be affected during public holidays, which is outside our control. But normal service resumes immediately after each holiday.
The following case is not applicable for refund,
The item, include but not limited to stone, metal, is damaged by misuse, mishandling, or poor maintenance.
Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of gemstone & silver jewelry. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.
When you apply for a refund or return, please contact our customer service at the first time, the time you contact us should be within 60 days from receipt , the email should include the following:
Subject: [Order Number] Refund Application
Content: (optional, if you would like us to pay return freight) Reason for return. It would be better if a photo or video is provided.
Please make sure the item will be returned as it was. If you do not have the original product packaging, please use a firm box with padding to return the item.
After we check and confirm the information, our finance team will issue refund for you in 3 working days.