1. Due to the COVID-19, the packages might be delayed. Please wait for more days.
2. To whom it may concern, please contact us if you sent the package CL474189097NL. It needs to do official Customs Clearance, but we don't know who sent it and what is included, the package will be returned if we cannot provide related files.
Generally, the package will be shipped out in 2 business days from China warehouse, and then the package is trackable online.
Please note, there might be taxes involved while receiving your parcel according to your government's policy. Silverbene is not responsible for collecting any tax that occurred in your country, including but not limited to Customs tariff, VAT or sales tax, they need to be paid by yourself.
If you need to print Tax ID, company name or any other information on the package, please fill in the Comment section in the check out page.
If you have any question about the tax, please feel free to contact us, we are happy to assist.
Starting From March 22th 2018, Silverbene upgraded the 3rd shipping partnership and the shipping rates are getting 60% - 30% down to benefit our customers.
Economy & Fast Shipping by China Post, it upgraded its shipping from China Post, getting much faster. It sends out from china in 3 - 5 workdays and then hands to the Post Office in the destination country to deliver to the door, such as USPS in the USA, Royal Mail in the UK, Australia Post in Australia, etc.
Generally, it claims to deliver in 2 weeks for main cities over the world, but we suggest to expect 15 -25 days as a lot of factors will affect the delivery time, including warehouse overstock, the Custom check, climate. So we don't recommend use ePacket in order over USD$200.
United States, United Kingdom, Japan, Spain, Russia, Ukraine, New Zealand, Australia, Canada, France, Norway, Israel, Germany, Malaysia, South Korea, Singapore, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Turkey, Finland, Ireland, Portugal, Brazil, Saudi Arabia, Vietnam, Kazakhstan, Indonesia, Thailand, Mexico, HongKong
The United States only, we provide USPS direct shipping, it will first ship to US logistic dispatch center (west or east coast, according to your address) in 1-3 days, then ship by USPS to your address in 2 - 4 business days.
Australia only, we provide Australia direct shipping, it will first ship to the Australia logistic dispatch center in 1-3 days, then ship by Australia Post to your address in 2 - 4 business days.
France only ( Not available for oversea or military province, zip code starts from 97, 98, 99, 00100, 00200 or the address has armee, armée), we provide French Post direct shipping, it will first ship to France logistic dispatch center in 1-3 days, then ship by USPS to your address in 2 - 4 business days.
We choose DHL as our shipping partner for its safe, fast service, now the DHL rates are around 40% - 60% off from the regular shipping price. Generally, it delivers in 3 - 7 workdays for main cities over the world.
Please note: for the address regarded as "Remote address" by the DHL, they will charge a Remote Address fee. To check whether your address is a remote address, please check.