1. Due to the COVID-19, the packages might be delayed. Please wait for more days.
2. To whom it may concern, please contact us if you sent the package CL474189097NL. It needs to do official Customs Clearance, but we don't know who sent it and what is included, the package will be returned if we cannot provide related files.
Over 10,000 designs selection, 400 new arrivals each month, welcome to join more than 2,000 happy jewelry stores, distributors over the world.
We manufacture the silver jewelry by our private factories as well as our 200+ best silver jewelry partner factories. All the products are selected and sold at factory price.
As we manufacture huge different design and styles, we strongly urge you to find your own style for your customer and then choose the part of our products as your product line. Generally, the suggested retail price of our products is our price multiply 5 if less than $10, and multiply 4 if more than $10.
All the wholesale prices are shown on the product page. Generally, the price for ordering items over 10 pieces is the factory bulk manufacturing price.
Because the price is higher when you order items in less than 10 pieces, so there's a further discount if ordering a large amount of 'less-than-10-pieces-items', as follows,
Note: the following discount only applicable for the items less than 10 pieces
● Order over $500 get a total 1% discount
● Order over $1000 get a total 2% discount
● Order over $2000 get a total 2.5% discount
● Order over $3000 get a total 3% discount
Generally, the price after the max discount is around 1%-3% higher than order 10 pieces.
● 2 business days processing time after payment cleared if items are in stock.
● Around 7 - 20 days manufacture & processing time after payment cleared if items are not in stock.
● Shipping insurance fee is 0.6%.
● There's no shipping insurance for your package for current price
● We strongly recommend you buy the shipping insurance for large package.
● We ship worldwide.
● We ship wholesale orders via DHL/UPS/FedEx/TNT.
● The shipment cost will be calculated as the actual weight. The current shipment option will be sent according to the courier company.
● DHL/UPS/FedEx/TNT ( 5 - 10 days, around $28 USD for 1st 1kg + $12 for next 1kg )
● Economic Express ( 7 - 15 days, around $18 USD for 1st 1kg + $10 for next 1kg )
*only available for US/UK/Australia/Canada/Germany/France/Italy/Netherlands/Sweden/Poland/Belgium/Switzerland/Denmark/Hungary/Japan/Singapore/South Korean, please confirm with our customer service.
● The shipping cost above is just a reference, the final shipping cost will be calculated up to date.
1. You place an order at silverbene.com
2. We prepare the package in 2 days if in stock, 7 - 10 days if manufacture needed.
3. We prepare the documentation ( Declaration label and Purchase Invoice ) for the Customs, ship out the package and send you track number notification to your email.
4. The package arrives at the Customs of your country. It will be checked by random and released if taxes are cleared. The tax will be levied according to "Declaration Value" and Purchase Invoice on the documentation we prepared in step 3.
5. The package arrives at your door. Please keep your phone available.
1. Any taxes ( including but not limited to Custom Tax, VAT) levied by buyer's country are buyer's responsibility. Please make sure the tax levied at your country before you place an order.
2. There might be tax transaction fee charged by DHL, UPS or other express courier company in your country (especially Canada). We don't responsible for these kinds of tax transaction fee either.
3. If you are a reselling company, please do fill the Tax ID/EORI/VAT ID of your company to avoid the sale tax.
4. You can select the Declaration Value at check out. Generally, the tax will be calculated by Claim Value when the package come through Customs.
● Full payment including shipping must be cleared when orders are confirmed. Then the order will be produced and shipped.
● T/T, Credit Card, Paypal, Bank Transfer, Western Union, Alipay are all available. L/C is acceptable if a single order is more than $100,000. Please refer to Payment Information for details.
● The transaction fee if any must be paid by the buyer due to the small margin of the wholesale price. Please be advised Paypal/Credit card will charge a transaction fee (3.5%) at receiver's side.
For the jewelry products in stock, you can return the items in 60 days in original condition without reason provided. You need to pay for the return shipping cost if there's no quality defect.
For the jewelry need to be manufactured, please be advised once payment is cleared and manufacture process is started, the order are not returnable or refundable unless the products have quality defect. If you are not sure about the quality of the real product, We encourage you order a small number of samples on our official website with the retail price, the price difference between retail and wholesale will be taken out in your next wholesale order.
For more information about return and refund, please refer to Return and Refund Infomation.